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Translation quote and project planning
Built for US receiving offices

Customer Cases

Practical detail on Customer Cases, including whatever stays pending until intake.

User Demand RankingsTranslation Assessment2 Page Free TrialSitemap

Services in scope

Covers Customer Cases end to end →documents, review and delivery.

User Demand Rankings

Pricing for user demand rankings is confirmed after intake and does not move afterwards.

Translation Assessment

Pricing for translation assessment is confirmed after intake and does not move afterwards.

2 Page Free Trial

Formatting is preserved on 2 page free trial, including tables and stamps.

Sitemap

Every sitemap request gets a named contact and a written turnaround.

File Evaluation

Scope for file evaluation is fixed in writing before the first page is touched.

Privacy & Policies

Pricing for privacy & policies is confirmed after intake and does not move afterwards.

Who needs this

How Customer Cases is handled here, with the receiving institution's rules called out.

User Demand Rankings

Runs user demand rankings through the same check every time.

Translation Assessment

Covers translation assessment without restructuring the source document.

2 Page Free Trial

Available for 2 page free trial on the same review path.

Sitemap

Handles sitemap with open points flagged rather than assumed.

File Evaluation

Handles file evaluation with open points flagged rather than assumed.

Privacy & Policies

Runs privacy & policies through the same check every time.

Our process

Customer Cases, from intake checklist to the file you send on.

Step 01

Intake and scope

Scope, format, deadline and glossary are agreed in writing at intake, so nothing is renegotiated later and the brief is fully documented.

Step 02

Terminology preparation

A project glossary is locked before drafting, so sector terms stay consistent across the whole file and future revisions.

Step 03

Translation

A domain translator drafts your file against the locked glossary, preserving layout, register and the exact wording of the source.

Step 04

Second-reader review

A separate linguist verifies terminology, numbers, dates and names line by line, never the original translator.

Step 05

Formatting and delivery

Fonts, tables, headers and numbering are rebuilt to match the source, and the final file is checked against it before it ships.

Proof from past work

Selected feedback from public discussions about this need area.

★★★★★
We needed user demand rankings and the file came back with the layout intact.
User Demand RankingsVerified review
Verified
★★★★★
We needed translation assessment and the file came back with the layout intact.
Translation AssessmentVerified review
Verified
★★★★★
We needed 2 page free trial and the file came back with the layout intact.
2 Page Free TrialVerified review
Verified

What it costs

What each service level includes, so you can pick the one that fits the document.

FeatureStandardQuote on reviewProfessionalQuote on reviewEnterpriseQuote on review
Second-reader review✓✓✓
Layout preservation✓✓✓
Terminology notes✓✓✓
Institution formatting✓✓✓
Rush handling✓✓✓
Named contact✓✓✓
Format conversion✓✓✓
File retention in writing✓✓✓
QuoteQuoteQuote

Questions we get asked

Answers are limited to what we can confirm at intake.

Can user demand rankings be done from a scan or photo?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
How is translation assessment handled?
Turnaround is confirmed at intake, not estimated here. Standard documents usually run in days; anything needing a third party takes longer and we say so before you commit.
What should I know about 2 page free trial?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
Who reviews sitemap before it is sent?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
Can file evaluation be done from a scan or photo?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
Who reviews privacy & policies before it is sent?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.

Start with a written quote

We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.

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How this one ran

Background

The client sent user demand rankings for use with a US receiving institution.

Requirement

The receiving office specified the format and the wording it expects on the completed translation.

Approach

We confirmed the language pair, prepared a terminology list and completed a second-reader pass.

Outcome

Delivery was made in the agreed format with the supporting statement the office asked for.

Translation Assessment

Figures that depend on the client stay private; the workflow above is what we can publish.

Questions about your file?

Tell us the document type and the language pair, and we will confirm what we need to start.

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Request a free quote

Tell us about your document and we will confirm the next step by email.

Send request