Help Center
Available for scanned or digital documents.
From scan to accepted filing
Contact Us
Sets out Contact Us and what we need from you before work starts.
Help CenterEnterprise & APIUser Demand RankingsTranslation Assessment
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Browse the topics covered on this page and jump to the section you need.
Help Center
What help center involves, what we need at intake, and how long it takes.
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Enterprise & API
Confirmed scope for enterprise & api, stated before any work starts.
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User Demand Rankings
Intake checklist and written scope for user demand rankings.
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Translation Assessment
Turnaround, formatting and delivery notes for translation assessment.
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2 Page Free Trial
Confirmed scope for 2 page free trial, stated before any work starts.
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Customer Cases
How customer cases is handled here, with the receiving-institution rules called out.
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Sitemap
Confirmed scope for sitemap, stated before any work starts.
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File Evaluation
Intake checklist and written scope for file evaluation.
View details →Services in scope
Sets out Contact Us and what we need from you before work starts.
Help Center
Scope for help center is fixed in writing before the first page is touched.
Enterprise & API
Second-reader review is mandatory on enterprise & api →not an optional add-on.
User Demand Rankings
Scope for user demand rankings is fixed in writing before the first page is touched.
Translation Assessment
Formatting is preserved on translation assessment, including tables and stamps.
2 Page Free Trial
Requirements for 2 page free trial are checked against the receiving institution, not a generic standard.
Customer Cases
Requirements for customer cases are checked against the receiving institution, not a generic standard.
Who uses this
Anything that depends on the recipient is confirmed in writing before we begin.
Enterprise & API
Available for scanned or digital documents.
User Demand Rankings
Handles user demand rankings against the terminology list you supply, or one we build.
Translation Assessment
Handles translation assessment with open points flagged rather than assumed.
2 Page Free Trial
Available for 2 page free trial on the same review path.
Customer Cases
Runs customer cases through the same check every time.
Our process
What this involves, and the points we confirm at intake.
Step 01
Intake and scope
Scope, format, deadline and glossary are agreed in writing at intake, so nothing is renegotiated later and the brief is fully documented.
Step 02
Terminology preparation
A project glossary is locked before drafting, so sector terms stay consistent across the whole file and future revisions.
Step 03
Translation
A domain translator drafts your file against the locked glossary, preserving layout, register and the exact wording of the source.
Step 04
Second-reader review
A separate linguist verifies terminology, numbers, dates and names line by line, never the original translator.
Step 05
Formatting and delivery
Fonts, tables, headers and numbering are rebuilt to match the source, and the final file is checked against it before it ships.
Records, not promises
Selected feedback from public discussions about this need area.
We needed help center and the file came back with the layout intact.
Help CenterVerified reviewWe needed enterprise & api and the file came back with the layout intact.
Enterprise & APIVerified reviewWe needed user demand rankings and the file came back with the layout intact.
User Demand RankingsVerified reviewPrice and trial
What each service level includes, so you can pick the one that fits the document.
Questions we get asked
Answers are limited to what we can confirm at intake.
What do you need from me for help center?
Turnaround is confirmed at intake, not estimated here. Standard documents usually run in days; anything needing a third party takes longer and we say so before you commit.
What should I know about enterprise & api?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
What should I know about user demand rankings?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
Can translation assessment be done from a scan or photo?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.
What do you need from me for 2 page free trial?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
Who reviews customer cases before it is sent?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
Get a written scope before you commit
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.
Send two pages and see
Covers Contact Us end to end →documents, review and delivery.
Scope it in a minute
Covers Contact Us end to end →documents, review and delivery.
Before you go
Occasional notes on document requirements and turnaround. No marketing list sharing.