Customer Cases
Runs customer cases through the same check every time.
Built for US receiving offices
Enterprise & API
Scope, review path and delivery for Enterprise & API.
Customer CasesSitemapFile EvaluationPrivacy & Policies
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Customer Cases
Coverage, requirements and turnaround for customer cases.
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Sitemap
Turnaround, formatting and delivery notes for sitemap.
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File Evaluation
The steps, documents and review points involved in file evaluation.
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Privacy & Policies
Confirmed scope for privacy & policies, stated before any work starts.
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Terms & Compliance
The steps, documents and review points involved in terms & compliance.
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All Services
Practical detail on all services: what we can confirm and what depends on the recipient.
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All File Formats
Intake checklist and written scope for all file formats.
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All Document Types
Coverage, requirements and turnaround for all document types.
View details →What we cover
Practical detail on Enterprise & API, including whatever stays pending until intake.
Customer Cases
Formatting is preserved on customer cases, including tables and stamps.
Sitemap
Second-reader review is mandatory on sitemap →not an optional add-on.
File Evaluation
Every file evaluation request gets a named contact and a written turnaround.
Privacy & Policies
Pricing for privacy & policies is confirmed after intake and does not move afterwards.
Terms & Compliance
Pricing for terms & compliance is confirmed after intake and does not move afterwards.
All Services
Requirements for all services are checked against the receiving institution, not a generic standard.
Typical users
Covers Enterprise & API end to end →documents, review and delivery.
Sitemap
Covers sitemap without restructuring the source document.
File Evaluation
Handles file evaluation against the terminology list you supply, or one we build.
Privacy & Policies
Covers privacy & policies without restructuring the source document.
Terms & Compliance
Handles terms & compliance against the terminology list you supply, or one we build.
All Services
Runs all services through the same check every time.
Delivery and quality control
Where Enterprise & API fits, and the parts we cannot confirm without seeing the file.
Step 01
Intake and scope
Scope, format, deadline and glossary are agreed in writing at intake, so nothing is renegotiated later and the brief is fully documented.
Step 02
Terminology preparation
A project glossary is locked before drafting, so sector terms stay consistent across the whole file and future revisions.
Step 03
Translation
A domain translator drafts your file against the locked glossary, preserving layout, register and the exact wording of the source.
Step 04
Second-reader review
A separate linguist verifies terminology, numbers, dates and names line by line, never the original translator.
Step 05
Formatting and delivery
Fonts, tables, headers and numbering are rebuilt to match the source, and the final file is checked against it before it ships.
Evidence and records
Selected feedback from public discussions about this need area.
We needed customer cases and the file came back with the layout intact.
Customer CasesVerified reviewWe needed sitemap and the file came back with the layout intact.
SitemapVerified reviewWe needed file evaluation and the file came back with the layout intact.
File EvaluationVerified reviewPricing and the two-page trial
What each service level includes, so you can pick the one that fits the document.
Questions we get asked
Answers are limited to what we can confirm at intake.
Who reviews customer cases before it is sent?
We do not publish a fixed price for this because the work varies. After intake you get a written figure that does not change unless the document set changes.
What do you need from me for sitemap?
We do not publish a fixed price for this because the work varies. After intake you get a written figure that does not change unless the document set changes.
How long does file evaluation take?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
How long does privacy & policies take?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
What do you need from me for terms & compliance?
We do not publish a fixed price for this because the work varies. After intake you get a written figure that does not change unless the document set changes.
Who reviews all services before it is sent?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
Tell us what you need and we will scope it
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.
Tailoring the job
Practical detail on Enterprise & API, including whatever stays pending until intake.
Price bands
Prices depend on the document and service level, so they are quoted after review rather than listed as a fixed figure.
Standard
Quote on review
Typical turnaround 3 business daysProfessional
Quote on review
Rush available on requestEnterprise
Volume agreement
Scheduled delivery windowsTest us on two pages
Practical detail on Enterprise & API, including whatever stays pending until intake.