Customer Cases
Handled with tracked terminology and a documented review step.
Quote on reviewView details
Documents accepted the first time
2-Page Free Trial
How 2-Page Free Trial is handled here, with the receiving institution's rules called out.
Customer CasesSitemapFile EvaluationPrivacy & Policies
What we cover
2-Page Free Trial, from intake checklist to the file you send on.
File Evaluation
Handled with tracked terminology and a documented review step.
Quote on reviewView detailsWho uses this
We translate documents for people and organisations who need a US receiving office to accept the file, so we publish the requirements we work to and confirm the rest at intake.
- Confirmed in writing: customer cases.
- Handled per project: sitemap.
- Handled per project: file evaluation.
- Recorded at intake: privacy & policies.
- Handled per project: terms & compliance.
Delivery and quality control
Where 2-Page Free Trial fits, and the parts we cannot confirm without seeing the file.
Step 01
Intake and scope
Scope, format, deadline and glossary are agreed in writing at intake, so nothing is renegotiated later and the brief is fully documented.
Step 02
Terminology preparation
A project glossary is locked before drafting, so sector terms stay consistent across the whole file and future revisions.
Step 03
Translation
A domain translator drafts your file against the locked glossary, preserving layout, register and the exact wording of the source.
Step 04
Second-reader review
A separate linguist verifies terminology, numbers, dates and names line by line, never the original translator.
Step 05
Formatting and delivery
Fonts, tables, headers and numbering are rebuilt to match the source, and the final file is checked against it before it ships.
Proof from past work
2-Page Free Trial, from intake checklist to the file you send on.
Customer CasesCustomer Cases document set
How the customer cases file set was scoped, reviewed and returned.
Outcome documented per project
SitemapSitemap document set
What the intake uncovered on this sitemap project.
Outcome documented per project
File EvaluationFile Evaluation document set
Turnaround and formatting notes from a file evaluation engagement.
Outcome documented per project
Certified TranslationCertified Translation
How a certified translation case was scoped, reviewed and returned.
Outcome documented per project
Legal TranslationLegal Translation
How a legal translation case was scoped, reviewed and returned.
Outcome documented per project
Medical TranslationMedical Translation
How a medical translation case was scoped, reviewed and returned.
Outcome documented per projectPrice and trial
Prices depend on the document and service level, so they are quoted after review rather than listed as a fixed figure.
Standard
Quote on review
Typical turnaround 3 business daysProfessional
Quote on review
Rush available on requestEnterprise
Volume agreement
Scheduled delivery windowsFrequently asked questions
Answers are limited to what we can confirm at intake.
How long does customer cases take?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
What does sitemap cost?
We do not publish a fixed price for this because the work varies. After intake you get a written figure that does not change unless the document set changes.
How is file evaluation handled?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
What does privacy & policies cost?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
Is terms & compliance accepted by the receiving office?
Turnaround is confirmed at intake, not estimated here. Standard documents usually run in days; anything needing a third party takes longer and we say so before you commit.
How is all services handled?
We do not publish a fixed price for this because the work varies. After intake you get a written figure that does not change unless the document set changes.
Start a two-page trial
What 2-Page Free Trial involves, and the points we confirm at intake.
Start a two-page trial
Covers 2-Page Free Trial end to end — documents, review and delivery.
Get the full guide
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Quick assessment
Covers 2-Page Free Trial end to end — documents, review and delivery.
Tell us what you need and we will scope it
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.