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Documents accepted the first time

Document Format Guide

How Document Format Guide is handled here, with the receiving institution's rules called out.

Scanning Tips GuideScanned Document PreparationLarge File PreparationFile Preparation Guide

Where it fits day to day

Scanning Tips Guide

  • Scanning Tips Guide
  • Scanned Document Preparation
  • Large File Preparation
  • File Preparation Guide

How we handle it

Sets out Document Format Guide and what we need from you before work starts.

Scanning Tips Guide

Pricing for scanning tips guide is confirmed after intake and does not move afterwards.

Scanned Document Preparation

Every scanned document preparation request gets a named contact and a written turnaround.

Large File Preparation

Second-reader review is mandatory on large file preparation — not an optional add-on.

File Preparation Guide

Formatting is preserved on file preparation guide, including tables and stamps.

Uscis Translation Guide

Formatting is preserved on uscis translation guide, including tables and stamps.

FAQ: File Formats

Requirements for faq: file formats are checked against the receiving institution, not a generic standard.

Scanning Tips Guide

Describes scanning tips guide and the points we confirm in writing before work starts.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Scanned Document Preparation

This part explains how scanned document preparation is handled and what we need from you at intake.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Large File Preparation

Sets out how large file preparation is scoped, reviewed and delivered.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

File Preparation Guide

Describes file preparation guide and the points we confirm in writing before work starts.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Uscis Translation Guide

This part explains how uscis translation guide is handled and what we need from you at intake.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

FAQ: File Formats

Sets out how faq: file formats is scoped, reviewed and delivered.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

FAQ: Delivery Times

Covers faq: delivery times end to end, including anything that depends on the receiving institution.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Get a written scope

Answers are limited to what we can confirm at intake.

How long does scanning tips guide take?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
How is scanned document preparation handled?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
What does large file preparation cost?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.
Who reviews file preparation guide before it is sent?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.
How is uscis translation guide handled?
We do not publish a fixed price for this because the work varies. After intake you get a written figure that does not change unless the document set changes.
What does faq: file formats cost?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.

Get the full guide

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POP

Put the file in front of a reviewer

We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.

Questions about your file?

Tell us the document type and the language pair, and we will confirm what we need to start.

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Request a free quote

Tell us about your document and we will confirm the next step by email.

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